IT Help Desk Specialist with an extensive experience in resolving technical issues through remote tools, ticketing systems, and cloud-based platforms. Skilled in Office 365, Active Directory, Windows support, remote troubleshooting, and customer service. Proven ability to solve issues quickly in fast-paced environments while maintaining high satisfaction ratings.
• Remote Desktop & VPN Support
• Office 365 Admin (Teams, OneDrive, Outlook)
• Active Directory, Password Resets, MFA
• Ticketing Tools: ServiceNow, Zendesk.
• Remote Printer Troubleshooting
• Windows 10/11, macOS basics
• Network Connectivity (DNS, DHCP, TCP/IP)
• Remote onboarding & offboarding
• Customer-focused communication